FAQs
1. Shipping & Delivery
Q: How long will it take to receive my order?
A: Delivery times vary depending on your location. Most orders are delivered within 3-10 business days. You will receive a tracking number to monitor your shipment.
Q: Do you offer international shipping?
A: Yes, we ship to most countries worldwide. Shipping rates and times may vary depending on your location.
Q: Can I track my order?
A: Absolutely! Once your order ships, you will receive an email with a tracking number to track your package.
2. Returns & Refunds
Q: What is your return policy?
A: We accept returns within 14 days of delivery. Items must be unused, in their original packaging, and accompanied by proof of purchase. Please contact our support team to initiate a return.
Q: How do I request a refund?
A: If you’re not satisfied with your purchase, contact our customer support team with your order number and reason for the refund. Refunds are processed once the returned item is received and inspected.
Q: Are shipping costs refundable?
A: Unfortunately, shipping costs are non-refundable. The cost of return shipping is the customer’s responsibility.
3. Orders
Q: Can I change or cancel my order?
A: Changes or cancellations can only be made within 24 hours of placing your order. Please contact us immediately to request modifications.
Q: I received the wrong item. What should I do?
A: We apologize for the error! Please contact us with your order details and a photo of the incorrect item. We’ll send you the correct product right away.
Q: Why hasn’t my order arrived yet?
A: Shipping delays can happen due to customs, holidays, or unforeseen circumstances. Please check your tracking details or contact our support team for assistance.
4. Payments & Discounts
Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and other secure payment methods displayed at checkout.
Q: Do you offer discounts or promotions?
A: Yes! Subscribe to our newsletter to receive updates on exclusive deals, promotions, and discounts.
6. Contact Us
Q: How can I reach customer support?
A: You can reach us via email at hello.homikart@gmail.com or by filling out the contact form on our website.